As competition increases, managed service providers (MSPs) must be able to distinguish themselves by offering better and broader opportunities to their customers. By using Hosted Exchange, MSPs can offer more services and reduce costs for their clients.
Here are some of the top benefits of moving your clients to a Hosted Exchange service.
1. Support
Most clients expect 24-hour customer support, which can get very expensive. By moving your clients to a Hosted Exchange service, you also move the costs for that staffing to the service provider.
2. Redundancy
Disasters can have a significant financial impact on small businesses, and most cannot afford redundant connections. When their system goes down, they rely on the MSP to bring them back online. A Hosted Exchange service can continue to provide email services no matter what is impacting your client. They can use their smart phone or take their laptop to the nearest Wi-Fi hotspot to enable their clients to continue with their business.
3. Storage and Archiving
Additionally, with a Hosted Exchange Service, you can offer clients better service, larger mailboxes, and even more storage area network (SAN). While user counts are predictable, storage requirements can grow exponentially, and email systems are always attempting to meet an ever-increasing demand. SAN space is costly, and back up must be provided to restore all the data. Hosted Exchange service providers offer hosted archiving for a small additional charge, without having to worry about SAN capacity or additional servers to handle the archive.
4. Cost savings
As an MSP, costs must remain stable and predictable, and a balance must be struck between capacity and customer demand. If you are managing on-premise solutions for your customers, you are challenged daily by insufficient space and obsolete software. Hosted Exchange services offer the latest versions of the applications and rapid onboarding for new customers. They also charge a firm rate per user/per month.
By shifting the cost to the hosting service, you only deal with a per user pass-through (with suitable markup to cover your administrative efforts) allowing you to focus on your strengths, sales and service.
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About CHIPS Computer Services
CHIPS Computer Services is an award winning Managed Services Provider specializing in help businesses increase efficiencies and profits by levering properly managed technology. To learn how CHIPS can help your business, email us at sales@chipscs.com to schedule no cost business assessment.