CHIPS understands how important HIPAA-compliance and Intellectual Property are to your MedTech organization. Let us partner with you to keep your data protected so that you can focus on bringing revolutionary technology to market. Here’s just one of our MedTech success stories - Mainstay Medical Limited!

1. What was the problem you were having before you discovered our service?

   We are a relatively small but multinational public company. We needed a responsive and versatile US IT company to be a one-stop shop for IT services at our US office and also work seamlessly with our IT support contractors in other geographies.

2. What did the frustration feel like as you tried to solve the problem?

   Until we found CHIPS, we had a difficult time finding the right mix of capability and responsiveness. We initially assessed larger IT firms but found they lacked focus and speed. We also tried a mix of smaller outfits, but that required significant management and coordination.

3. What was different about our service?

   CHIPS has been an excellent IT partner to our mid-size team in the US. What stands out is ease of communication, quick response, broad capabilities, and a forward-looking approach that has helped us plan for future needs.

4. Please describe the moment when you realized our service was actually working to solve your problem.

   We periodically solicit feedback from our team on company support services. Employee satisfaction with IT support has climbed greatly since CHIPS has become our IT partner.

5. Please describe what life looks like now that your problem is solved or is being solved.

   Having a reliable and forward-thinking partner for IT services has freed our company resources to focus on business priorities.

When it comes to manufacturing, a technological glitch can throw a wrench in your productivity and set you back days – even weeks. We partner with you to make sure that your technology is running seamlessly behind the scenes so that you can accomplish more for your customers. Here’s one of our manufacturing client’s experiences:

When you’re in the business of handling money, security is essential. CHIPS works with you to keep your network structure stable and secure so that you can move forward confidently in your business. Here’s one of the stories of one of our clients in financial services – Spell Capital:

1. What was the problem you were having before you discovered our service?

   Our devices were not all running the same versions, were not getting backed up or updated consistently, and we were unaware of the vulnerabilities in our infrastructure due to lack of reporting and alerts.

2. What did the frustration feel like as you tried to solve the problem?

   It was frustrating because we had no key contact working towards resolving the open items. Our office was not running efficiently and our data was at risk.

3. What was different about our service?

   CHIPS’ one and only focus is computer services and they do not have multiple businesses it is trying to manage and/or sell you. They are knowledgeable, responsive and have a dedicated team. They have third party relations that we have used to help us in other areas of our business.

4. Please describe the moment when you realized our service was actually working to solve your problem.

   CHIPS is part of our team. We communicate and work together so no ticket is left unresolved or lost.

5. Please describe what life looks like now that your problem is solved or is being solved.

   We feel our data is safe. Our staff is productive, well-informed and trained of today’s cybersecurity threats. We now have scheduled projects, not problems!

With experience in third-party software for all industries, CHIPS will partner with you to ensure that your business goals and technology are working together toward success. Here’s a story of one of our professional clients - RoofTech!

1. What was the problem you were having before you discovered our service?

   We had been using a local one man shop who in the beginning was able to service our needs. As both of our businesses became more successful and grew, he was not able to give the type of service that we needed. Chips came recommended to us by a fellow that I knew and trusted. Chips has helped us grow and kept our equipment up to date.

2. What did the frustration feel like as you tried to solve the problem?

   We would call our previous service guy and report a problem. Too many times he would tell us that he would have to look at it tomorrow. This would take an Estimator or Project Manager out of the game for that day.

3. What was different about our service?

   Our equipment is now serviced remotely. In the 5 years that we have used Chips possibly 2 or 3 times the issue couldn’t be resolved remotely, so a service tech was dispatched to our location (that very day) to trouble shoot and fix the problem.

4. Please describe the moment when you realized our service was actually working to solve your problem.

   Driving to work at 5:15 one morning not long after we started with Chips. I received a call from Chips (after hours) letting me know that the power was out at our office and the server had done it’s programed shut down to protect everything and what I needed to do once power was restored. Prior to this, we just would have had to dealt with a crash.

5. Please describe what life looks like now that your problem is solved or is being solved.

   Now when I close my eyes, I see a lush green meadow, surrounded by mature trees, with just a very light wind and calm waters on a distant lake.

Here are some additional stories from our valued clients

Cain Thomas – is an organization where we work with their In-House IT department

1. What was the problem you were having before you discovered our service?

   We suffered from a ransomware attack that left us without access to all workstations and most importantly, server data. After a recovery that took two weeks we knew a better solution existed and CHIPS helped put together a continuity plan for us for a quick recovery if an attack happens again.

2. What did the frustration feel like as you tried to solve the problem?

   Having to tell employees that they could not work for many days in a row was extremely frustrating, especially since we had a backup plan in place we should have not been in the situation we were in.

3. What was different about our service?

   Having quick access to many different technicians and being able to solve any problem quickly.

4. Please describe the moment when you realized our service was actually working to solve your problem.

   Since starting to work with CHIPS, we have had them help converting our exchange server to a cloud based system instead of in house, and we have gone the entire time without a security beach. They have also cleared our numerous errors that previously existed on our server for years.

5. Please describe what life looks like now that your problem is solved or is being solved.

   Having a functional IT system in place can easily be taken for granted and knowing that we have a reliable and supported system in place we can work more confidently knowing that any issues would be quickly addressed and solved.

UpToDate Bookkeping – an organization that does bookkeeping, payroll, accounts payable and receivable and relies on their computer system running smoothly.

1. What was the problem you were having before you discovered our service?

   Having problems with computer and the tech was not fixing them.

2. What did the frustration feel like as you tried to solve the problem?

   Very concerning due to my whole business is ran on the computer.

3. What was different about our service?

   When I had concerns they were taken care of right then and there, I didn’t need to wait for someone to show up.

4. Please describe the moment when you realized our service was actually working to solve your problem.

   Right away, Tony and Nick have been great to work with, we have used their services since 2003.

5. Please describe what life looks like now that your problem is solved or is being solved.

   As we have grown over the years I have never had to worry about viruses or computers breaking down. Chips Computer Services has always been there to make sure we are protected and our computers keep running.