Despite being common, there are many misconceptions about tech support scams. Not knowing the truth can result in falling victim to this type of fraud. Here are four misconceptions set straight.
Tech support scams are common and costly. In 2017 alone, around 11,000 victims filed complaints with the Internet Crime Complaint Center (IC3). They reported losing nearly $15 million, which represents an 86% increase in losses compared to 2016.
Even though tech support scams are common, there are many misconceptions about them. Knowing the truth can help you become more adept at recognizing and avoiding this type of fraud. Toward that end, here are four misconceptions set straight:
In the past, scammers frequently cold-called potential victims. They often identified themselves as tech support staff from a well-known tech company such as Microsoft. They then spun a tale of how they detected a problem on the person’s computer that should be fixed immediately, which they offered to do.
Nowadays, scammers are more apt to use other means to reach potential victims, including:
The goal of many tech support scams is to make money. Scammers try to con you into paying for bogus software or services. Having someone notify you, out of the blue, that your computer has a serious problem, which they can fix — for a price — is a classic sign of a tech support scam.
However, you cannot assume the person is legitimate if they offer to fix the problem for free. Sometimes scammers have different goals. For example, they might want to change the settings on your computer so that it becomes part of a botnet. Or, they might want you to install their free software because it contains spyware.
A common misconception is that Baby Boomers are most likely to fall victim to tech support scams because they are less familiar with technology. However, a 2018 Microsoft study found that Gen Z’ers and Millennials are twice as likely to initially fall for a tech scam (e.g., click a link in a phishing email or call the number given in a pop-up) than Baby Boomers. And the Gen Z’ers and Millennials are five times more likely to lose money to tech support scammers (e.g., pay the digital con artists for bogus software or services).
The researchers attribute the higher vulnerability of Gen Z’ers and Millennials to several factors:
Fortunately, the notion that it is hard to defend against tech support scams is a misconception rather than the truth. Besides understanding how tech support scams work, you can take some surprisingly simple measures to protect yourself.
For starters, you should not disable your web browser’s pop-up blocker. Most modern browsers automatically block pop-ups. For example, Google Chrome blocks not only pop-ups but also redirects by default. Manually disabling this functionality might result in you seeing more messages that try to scare you into calling or visiting a bogus tech support center.
Equally important, you should not visit questionable websites. Plus, you should heed the security warnings issued by your web browser and security software. These programs often flag or block content they know or suspect is unsafe. Resisting the urge to visit questionable sites and access flagged or blocked content can help reduce the number of tech support scam pop-ups and malicious ads in your web browser.
Another measure you can take is making sure your email app, web browser, and security software are being updated regularly. These programs are typically configured to automatically update, but it is a good idea to make sure that is the case. With the updates installed, they will be better able to identify and deal with security issues. For example, email apps usually include filtering tools that help weed out phishing emails. The more current the filtering tools, the more effective your email app will be at snagging phishing emails. Similarly, your browser and security software will be better able to identify unsafe content when they are updated.
You also might consider using ad blockers to eliminate the malicious ads that could send you to bogus tech support sites. These programs remove or alter all advertising content on web pages. Some ad blockers replace ads with content, such as news. Others simply leave holes where the ads would have been. However, there is one caveat with ad blockers. They might inadvertently block non-ad content, causing web pages to display improperly or not at all.
There are other, more-advanced measures you can take to protect yourself from tech support scams, such as using advanced email filtering solutions. If you would like to learn about these measures, contact us.